Support and Service

We are committed to providing expert support for our instrumentation.  Please utilize the appropriate email address below to ensure a timely and focused response.

Microwave Remote Sensing Instruments

For technical support, application guidance, or inquiries regarding our microwave remote sensing instruments, please contact our dedicated support team at:
remotesensing-service@radiometer-physics.de

mmWave and Terahertz Products

For technical support, application guidance, or inquiries regarding our mmWave and Terahertz products, please contact our dedicated support team at:
mm-wave-service@radiometer-physics.de

To facilitate efficient troubleshooting, please include the following information in your email:

• Product Name and Model Number
• Serial Number (if applicable)
• Detailed description of the observed behavior.
• Any error messages, log files, or relevant data.
• Your contact information and institutional affiliation.

If remote diagnostic assistance is required, our support team may request that you download and execute TeamViewer QuickSupport.
This secure application allows our engineers to temporarily access your system for troubleshooting purposes.  
You can download TeamViewer QuickSupport using the button below.
Please note that you should only download and run this software at the explicit instruction of a member of our support team.